Shipping policy

Shipping Terms and Conditions

  • Items are shipped exclusively via small parcel carriers (UPS/FedEx) or freight trucks and trailers.
  • We service the contiguous United States only; this excludes Hawaii, Alaska, and Puerto Rico.
  • Shipping to any location outside our usual delivery areas is subject to a custom quote, which will be sent via email for acceptance.
  • Additional charges may apply to deliveries to businesses or residences located in hard-to-access areas (e.g., island locations, gated communities, limited headroom bridges).
  • All Canadian shipping quotes include applicable customs fees.
  • Refused shipments will have shipping charges for both outbound and return shipments deducted from the refund amount, plus a 25% restocking fee.
  • Freight carriers deliver Monday through Friday between 9 AM and 5 PM.
  • Missed delivery appointments will incur additional fees billed directly to the customer by the carrier.

Processing and Transit Times

Orders shipped to an address different from the billing address will be charged in full and may experience extended processing times. To avoid delays, please verify that your shipping address matches the one authorized by your credit card issuer.

In-stock items typically require 2-14 business days for delivery within California and 2-4 weeks for addresses outside California. Preparation for delivery takes 1-5 business days regardless of the shipping method.

Estimated delivery dates for special, custom, or back-ordered items are subject to change. Deposits on special or custom orders are non-refundable under any circumstances.

Tracking information will be emailed with the carrier’s tracking number and a link to track your shipment online.

Local Delivery Service (California Only)

Local Delivery is defined as curbside delivery for customers within California. Our local carriers deliver seven days a week between 8 AM and 10 PM with advance notice.

Items typically arrive 5-14 business days after order confirmation. A government-issued photo ID and adult signature are required upon delivery.

Inside Delivery Service (California and Nevada)

  • Delivery appointments are usually scheduled 7-14 business days after order confirmation.
  • The freight carrier will contact the customer in advance to schedule a delivery appointment, typically within an 8-hour window.
  • Items will be delivered inside the complex or residence; however, delivery personnel will not carry items upstairs.
  • Items weighing up to 300 lbs per piece can be accommodated; items exceeding this weight may incur additional charges, which will be communicated beforehand.
  • Assembly and debris removal are not included in this service.
  • Not all locations are eligible for upgraded inside delivery; customers will be notified prior to shipping if requested service is unavailable.

Curbside Delivery

Small Parcel Delivery

  • Items typically arrive within 3-7 business days after tracking notification.
  • Adult signature required upon delivery.

Freight Delivery

  • Delivery appointments are typically set 7-14 business days after tracking notification.
  • The freight carrier will contact customers in advance, generally within an 8-hour delivery window.
  • Customers are responsible for moving items into their residence or business.
  • Products shipped via freight are generally large and may require assistance; drivers are not obligated to assist with moving items.
  • Hydraulic liftgate assistance to lower items to the ground is not provided.
  • Any additional costs arising from Certificate of Insurance (COI) requirements, remote locations, truck size restrictions, or similar will be the customer’s responsibility.

Customer Responsibilities During Delivery

  • Missed delivery appointments will incur re-delivery or storage fees.
  • For items held at the local terminal, re-delivery fees range from $100 to $450, and storage fees range from $25 to $75 per day.
  • If items are returned to the origin warehouse, re-delivery fees range from $200 to $7,500, with storage fees from $25 to $75 per day.
  • Failure to provide reachable contact information may result in shipment return to the warehouse and applicable re-delivery fees.
  • If an item is confirmed undamaged and re-delivery is possible but refused, the return will be processed as a standard return.
  • Any visible damage (holes, crushed corners, dents, scratches, dirt, etc.) must be documented on the delivery receipt before signing.
  • Freight items must be thoroughly inspected prior to signing delivery release.
  • Items held for any reason (e.g., commercial projects, moves, storage) must still be inspected.
  • Delivery refusal due to damage must be noted, and detailed photos along with a notice of refusal emailed within 24 hours of delivery refusal to qualify for refund or replacement.
  • A designated agent (family member or friend) present at the delivery location may inspect and sign on the customer’s behalf; such signatures and inspections hold the same effect as those of the customer.

Disclaimer

All items are subject to availability. Product listings on our website are available for purchase but may become sold out due to inventory depletion. Sold-out items may be reserved for the next shipment or refunded in full.

Any assistance with lifting, assembly, debris removal, or installation is performed at the customer’s sole discretion. Caviani Furniture Store assumes no liability for damages or injuries sustained during such activities.

Orders with multiple items may be delivered separately; please notify us if simultaneous delivery is required.

Customers must not attempt to perform any paid service themselves if delivery, assembly, debris removal, installation, or inspection requires more time than initially scheduled and must be rescheduled.

If damage is discovered after delivery, customers must contact Customer Care within 24 hours by emailing contact@Caviani.com. Claims submitted after this period may not be accepted.